Membership Terms and Conditions

Whichever membership you choose, by joining you agree to our Terms & Conditions. These explain everything you need to know about your membership, including access to facilities, activities and bookings.

1. Memberships Purchased by Cash, Card or Online

1.1. Membership is held with West Wight Sports & Community Centre Trust Ltd.
1.2. Membership is valid from the date of purchase for the agreed period.
1.3. Renewal of memberships is not automatic unless stated.
1.4. No part refunds will be given on monthly or annual memberships except as outlined in these Terms.
1.5. If you wish to upgrade or downgrade your membership, contact us via email or phone or at reception.
1.6. When downgrading, your current membership will continue until the end of the paid period.
1.7. No refunds are given on downgraded memberships.

2. Memberships Paid by Direct Debit

2.1. Memberships paid via Direct Debit require completion of a valid Direct Debit instruction.
2.2. An initial pro-rata payment may be required prior to the first full Direct Debit collection.
2.3. A joining fee of £15 applies to all new Direct Debit memberships unless otherwise stated. The joining fee covers account setup, membership administration, and processing costs and is payable at the time of joining.
2.4. Payments are collected monthly on agreed dates.
2.5. A minimum commitment period of three months will apply.
2.6. Cancellation requires two weeks’ notice prior to the next billing date.
2.7. If a Direct Debit fails, membership access will be suspended until payment is made.

3. Cooling-Off Period

3.1 You have the right to cancel your membership within 14 days of joining in accordance with the Consumer Contracts Regulations 2013
3.2 By completing your membership application and activating your membership, you expressly request immediate access to the Centre’s facilities and services during the statutory 14-day cooling-off period.
3.3 If you cancel within this period and have not used any services, you will receive a full refund.
3.4 If you cancel within this period after using the facilities or services, the Centre may deduct a proportionate amount for services already provided.
3.5 The joining fee is non-refundable once the membership has been activated and access to facilities or services has been provided.
3.6 Refunds will be issued within 14 days of cancellation.

4. Annual / Upfront Memberships

4.1. Annual or upfront memberships are non-refundable after the 14-day cooling-off period.
4.2. Refunds outside this period will only be considered in exceptional circumstances (e.g. medical or relocation) at management discretion.

5. Bookings

5.1. Bookings are required for certain activities and can be made in advance.
5.2. Bookings can be made from 6.00am, 9 days ahead.
5.3. Payment must be made in full at time of booking.
5.4. Members must check in on arrival using a membership card.
5.5. Non-members and members are asked to notify us as soon as possible if attendance at a booked activity is not possible.
5.6. Activities can be cancelled online up to 6 hours before the activity start time. After this point, please contact the Centre by telephone or email info@westwight.org.uk
5.7. No refund will be given for cancellations less than 24 hours before a booked activity.
5.8. Members who do not attend booked sessions will be required to pay the cost of a non-member at that session.
5.9. We reserve the right to refuse further bookings from anyone who repeatedly does not honour their booking or the terms and conditions.
5.10. Under 8s must be accompanied in the water by a responsible adult aged over 16. No more than three under 8s to be supervised by one adult. The adult must stay in the water with the under 8s at all times.
5.11. For online bookings non-members and members must be registered, with a valid email address and issued with a unique PIN in order to be able to access the online booking portal.
5.12. We reserve the right to suspend an online booking account at any time.
5.13. Bookings can be made online up to 2 hours before the time of the booking. After that time bookings should be made over the phone.
5.14. Payments cannot be refunded online. Please call us to process your refund.

6. Use of Facilities

6.1. Members must follow all rules, safety guidance, and staff instructions.
6.2. Members must adhere to the Members Code of Conduct
6.3. Memberships are non-transferable.
6.4. We reserve the right to refuse entry or suspend membership for inappropriate behaviour

7. Health & Safety

7.1. Members participate at their own risk.
7.2. It is the member’s responsibility to ensure they are medically fit to take part.

8. Fees & Charges

8.1. We reserve the right to review and amend fees.
8.2. At least 28 days’ notice will be given for any changes.

9. Loss of Membership Card

9.1. Lost or stolen cards must be reported immediately.
9.2. A replacement fee may apply.

10. Termination

10.1. We reserve the right to terminate membership if terms are breached, behaviour is inappropriate, or payments are not maintained.
10.2. No refund will be issued where termination is due to breach of terms

11. Liability

11.1. We are not responsible for loss, damage, or theft of personal belongings.
11.2. Liability is limited to the extent permitted by law.

12. Data Protection

12.1. Personal data will be stored and processed in accordance with applicable data protection laws.
12.2. Information will only be used for membership administration and communication.

13. General

13.1. Membership provides access based on the type purchased.
13.2. We reserve the right to amend these Terms & Conditions.
13.3. Notice of changes will be displayed at the centre or online.

14. Declaration

By completing this registration, I confirm that I have read and agree to the Membership Terms & Conditions. I understand my 14-day cooling-off rights and request that my membership may begin immediately. I accept that if I use the facilities or services during the cooling-off period and then cancel, a pro-rata charge may apply.